Travel technology consulting & AI automation
I spent 20+ years building the systems inside a travel agency. Now I help agencies and tour operators stop rekeying data, losing deadlines in inboxes, and depending on one person to keep every booking moving.
- Supplier email Contracts, rates, deadlines read and retyped
- Shared inbox Who owns this one? copied into a sheet
- Spreadsheet Name and rooming lists rekeyed into the GDS
- GDS and back office Amadeus, Sabre, accounting deadline watched by hand
- Client Proposal, invoice, documents
How an engagement works
Start with one workflow. Fees and scope are agreed before any work begins.
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Assess one workflow
We map a real bottleneck: your inbox, proposals, reporting, or booking handoffs. You get a map of the current process, a ranked list of fixes (including where AI isn't needed), and a scoped first project with success measures.
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Build the fix
I connect your existing tools or build the missing internal software. AI can classify emails or pull data from documents; clear rules and human review handle bookings, payments, and client commitments.
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Support your team
Ongoing technical direction on architecture, AI integration, workflow redesign, and GDS optimization. I can lead the work or sit alongside your IT team.
Workflows I work on
For leisure agencies, corporate travel teams, and tour operators. Group air and GDS work is a specialty, not a requirement.
Everyday agency operations
- Email triage and follow-up
- Proposal and document preparation
- CRM and back-office integration
- Reporting and reconciliation
- Supplier coordination
- Custom internal tools
Group travel and GDS
- Group air coordination and ticketing windows
- Name lists, additions, and changes
- Rooming lists and tour manifests
- Deposit and attrition tracking
- Amadeus and Sabre workflows
- Contract emails turned into structured data
What we measure
We agree on a baseline and a target before building anything.
- Manual workload
- Time spent rekeying data, processing email, and maintaining spreadsheets.
- Turnaround time
- How long inquiries, proposals, and booking handoffs take.
- Errors and rework
- Corrections, missed follow-ups, and exceptions that need redoing.
- Advisor capacity
- Admin time per booking and the time returned to client work.
- Deadline risk
- Overdue tasks, and whether every critical handoff has an owner.
- System handoffs
- Duplicate entry and failed transfers between CRM, back office, and GDS.
Results depend on your systems, workflow, and adoption. These are measures we track together, not guaranteed gains.
Who this is for
Owners and operations leaders whose teams copy data between systems, chase updates, or rely on one person to keep everything moving. You don't need an in-house development team.
What this isn't
Another AI demo. The goal is a reliable operating process. Sometimes the right answer is an existing tool, a simpler handoff, or plain automation, and I'll tell you so.
Work directly with me
I'm Scotty Scott (Francis Scott). For more than 20 years I built technical solutions inside a travel agency, including the group air, ticketing, and coordination workflows where a small error becomes an expensive problem.
Over the last couple of years, most of my projects have been AI-based: classifying incoming email, pulling data out of supplier documents, and loading it into a CRM, among others. That hands-on work is how I know where AI helps in travel operations and where plain automation is the better fit.
You work with the person who does the work, from diagnosis through implementation.
- Fix inbox chaos before it turns into missed commitments
- Replace paper trails with searchable records
- Standardize proposals without slowing advisors down
- Cut queue noise so advisors see only what needs action
What's slowing your team down?
Describe what happens today and where work gets stuck. A few sentences is plenty. I'll reply within one business day about whether an assessment or a defined project makes sense.
Common questions
Do you only work with group travel agencies?
No. I work with travel agencies and tour operators on workflow automation, AI implementation, and custom software. Group air, tours, and GDS operations are specialist experience, but email processing, reporting, and system handoffs matter across travel businesses.
What can AI automate in a travel agency?
Useful starting points include classifying incoming emails, extracting details from supplier documents, and drafting internal summaries for review. Rules-based automation is often better for predictable tasks. Booking changes, payments, and client commitments need appropriate controls and human approval.
Can you work with our existing CRM, back-office tools, or GDS?
The assessment starts with your current tools, including Amadeus or Sabre where relevant. Integration options depend on API access, permissions, vendor terms, and data quality. We confirm those constraints before proposing a build; replacing everything is not the default.
How much does travel technology consulting cost?
Fees depend on the workflow, systems involved, and implementation scope. After an initial conversation, we agree on deliverables and fees before starting. A focused assessment can establish scope before you commit to a larger implementation.
How do you approach traveler data and AI risk?
We identify sensitive data, access requirements, and vendor handling policies before choosing tools. The design should minimize data sharing and define review, exception handling, and access controls. Do not include traveler records, passport details, or payment data in your initial inquiry.