20+ years
Inside live travel operations, not just advisory work.
AI + Custom Software for Travel Operations
High-complexity travel workflows require someone who's lived inside them.
Most agencies hit a point where manual process and operational risk outgrow the team. I help fix that with AI automation and custom software built for real travel operations. This work is rooted in 20+ years of hands-on implementation inside a travel agency and fits small to mid-sized agencies, whether they have limited in-house engineering capacity or an internal IT team that needs a jumpstart.
20+ years building technical solutions inside a travel agency
Primary focus AI automation and custom software development
Hands-on execution from strategy through implementation
High-complexity focus
Group air, tours, ticketing windows, and GDS-heavy workflows.
Strategy + build
From diagnosis to implementation with your team or for your team.
Where I specialize
The highest-complexity, highest-risk workflows in travel
Group air and tour operations carry more operational complexity, more manual work, and more financial risk than almost any other segment of the travel business. These are the workflows I know best and where I deliver the most value.
Who this is for
For small to mid-sized agencies with complex workflows and either limited in-house engineering capacity or an internal IT team that needs project acceleration
Ideal for agencies running group air and tour work where deadlines, changes, and coordination are creating drag. If you need a travel agency operations consultant who can lead execution or unblock your internal IT team, this is the right fit.
Who this is not for
Not a fit if you only need generic AI prompts or one-off advice
My work is focused on operational change, system integration, and measurable improvements. That includes travel agency automation, AI for travel agencies, GDS workflow automation, and Amadeus/Sabre automation where needed.
Expected outcomes
What changes after the work is implemented
As a travel agency operations consultant focused on group and GDS-heavy environments, the goal is practical transformation you can measure week to week.
Lower manual workload
Reduce repetitive processing and spreadsheet dependency by 30 to 70 percent.
Faster operational cycles
Shorten ticketing cycles and speed up group processing timelines.
Fewer costly mistakes
Reduce reissue and waiver errors with better controls and automation.
Higher advisor throughput
Free advisors from repetitive admin so they can handle more revenue work.
Lower operational risk
Improve consistency, deadline visibility, and recovery readiness.
Amadeus/Sabre automation results
Automate repetitive GDS tasks and tighten Amadeus and Sabre workflows.
How I work
Three ways to tackle your most complex travel workflows
Analyze
Diagnostic review of bottlenecks, risk, and handoff failures
I identify where work breaks down, where errors are introduced, and where teams lose time. Then we prioritize the highest-value automation and process fixes.
Build
Automation and integration in live travel systems
Turn analysis into outcomes with AI-powered automations, GDS integrations, and internal tools that reduce manual handling and improve reliability.
Advise
Technical direction for teams and in-flight projects
Ongoing guidance on architecture, AI integration, workflow redesign, and GDS optimization so your team can make steady progress without thrash.
What to expect
What working together looks like
- 20+ years building systems and custom software solving real travel agency problems with real travel agency scale.
- Deep expertise in the highest-pain workflows: ticketing windows, name lists, rooming lists, manifests, email processing.
- Strategic clarity on where AI and automation create real leverage in group and tour operations
- Practical guidance on AI integration, GDS optimization, workflow redesign, and tooling decisions
- Hands-on execution support, not just recommendations
- Genuine fluency in both group operations and AI/systems work, not one or the other
Example problems I solve
- Fix inbox chaos before it turns into missed commitments
- Replace paper trails with searchable operational truth
- Standardize proposals without slowing advisors down
- Automate queue noise so advisors focus on action
- Turn hidden records into customer-accessible systems
- Convert contract emails into structured operational data
Get in touch